On the return flight to Heathrow you put us on a 777 airplane that very noisy. They were also very rude to the travel agent at Flight Centre. Iâm now thinking what a dope I must be to try before you buy and put faith in a name brand. I submitted immediately. The officer refused to let me board citing unclear image. I am travelling New Delhi to Singapore by your flight no SQ 403 on 5th March 2017 and returning by your flight no SQ 406 on 8th March 2017. I laid there for about hour feeling very sick and disorientated. â. I asked directions and we followed them and could not find the lounge, so we gave up. Next time any other airline. Singapore 918146 For public enquiries, please email email@example.com or call +65 6595 6868 (24 hours daily) to speak with our Customer Service Representatives. COVID-19 ASSISTANCE REQUEST FORM Customers may use this form to retain the value of their tickets for future travel, make changes to their bookings (with rebooking fees waived), or submit a Covid-19 related query on their flights. Hello World â DO NOT TRAVEL WITH SIA After waiting at gate F34 until almost boarding time we were told by third party (security man manning the scanning machine) that our flight has been changed to F54. I read a lot about how good SQ is and how pleasant it is to fly SQ because your staff are allegedly very cooperative, friendly and efficient and supposedly go out of their way in making sure that their customers are fully satisfied. You wonât even admit your fault and take responsibility of your mistakes. We are always ready to listen to you. I am writing with EXTREME DISAPPOINTMENT, DESPAIR AND DEJECTION at the customer service / after service being provided to us. However, right now, I feel like it’s the same as United Airlines. Apparently the ‘technical team’ is investigating. â¢ Dnata conveniently closed case Delta Customer Care InterGlobe Air Transport Ltd Podar House 10, Ground Floor Marine Drive, Sitaram D Marg Churchgate Mumbai 400 020. I duly did that and emailed a copy of the medical certificate, I later rang to confirm that it was received. Copyright © 2019. Two days after I returned to Australia, I received my luggage, unlocked, forcibly opened, wrecked with personal items and souvenirs from my Europe holiday lost. Unfortunately since the notice came too late, the luggage could not be put on the same plane and would have to be delivered later. 020 8745 2701 or 07834 621679, or email: firstname.lastname@example.org To track the delivery of baggage please contact City Bags: 020 8636 4207 or 020 8636 4211, or email: email@example.com To check baggage allowance please visit website singaporeair.com or singaporeair.com/sqagents or contact Reservations: 020 8961 6933 Reported By: Nishkam Gupta Contact information: Goibibo I had booked return ticket Del-Singapore-Beijing for travel date till 04 Aug 2019 (as this was open ticket) with Singapore Airlines through Goibibo.com. SIA has not lived up to its well-known standards, or my envisioned standards of its customer service. 3) No auto-refund on change in seat class There was a time when I enjoyed Singapore Airlines. c) when asked to speak to a manager, I was told “the manager is busy and may call you back in 24 hours.” I’ve flown many airlines in my life, and I’ve never heard this response before. What is the time limit for lodging a claim?Completed claim forms and written evidence of loss must be furnished to us within thirty (30) Days after the date of such loss. The tickets were booked through M/s Carnation travels, Lajpat Nagar, New Delhi. All rights reserved. This morning I spoke with Dipanjana Chakraborty from Kolkata Reservation office and wasted about 20 minutes explaining the situation. Customer Complaints. Singapore Airlines only notified us of our ticket including flight changes seven moths later on the 11th September 2017, and we have tried very hard to work with SIA to resolve this problem that they have caused to us. If you have made a refund request through a travel agent or a charter company, please contact them for assistance. ignorant). I checked in at the reception with my boarding pass, but after the scan, I was given back someone else’s boarding pass! I did not know when SIA service dropped in standard. He has never once travelled without me. I have request to Singapore Airlines to remove my surname from my ticket and they asked me to contact with third party agent. You may also send us a letter and address it to: Philippine … Bad customer experience to push their problems to their customers instead of doing all to get us on time to the destination. SO disappointed. I am super furious, i have spent over 2 hundred euro calling your incompetent customer service and everytime they keep putting me on hold till i hung up. We are therefore seeking compensation for our overnight stay at a hotel/transfers in Mumbai on the 21st December 2017. The processes of awareness, recognition, analysis, guiding, solution-finding, and customer follow-up are managed in line with the principles of transparency, accessibility, responsiveness, … He simply cancelled the reservation and tore the ticket. All I can say is that I am very disappointed with SQ and have definitely not had a pleasurable travel experience at all and all because of an excess of 2.50 Kgs. Melbourne to Sinagpore on SQ238. I was concerned that this would be tight, so I called the Singapore Customer Service Centre to query if it was a reasonable layover time for my Singapore to Penang flight. – esp the security code. We have now been waiting 5 days for a response from the airline which is not acceptable for a company with supposed impeccable customer service. Photos of damaged baggage / Letter of authorisation was, If this could be looked at urgently and a compensation could be initiated at an earliest, would be appreciated. My partner is very tall and is best accommodated in an aisle seat with maximum leg room, my 14 year-old daughter was happy to be next to one of us. A full price and service airline that can’t seat my wife and I together. Singapore Airlines refused to take responsibility and accountability and was unresponsive and disrespectful. The Singapore agent said he would speak to the finance department and get back to us. Unfortunately during the travel from Singapore to Melbourne we were told that vegetarian food was not available although it was served to some other passenger. Surely it would be kind to show this to passengers at the outset. Why the difference? I am very upset, disappointed, and very sad that what I had planned for my honeymoon is now changed so much. E mail ID : firstname.lastname@example.org. this experience will be shared on some paper if I do not get a response from you. I went to D71 counter to make an enquiry and was told that the plane is diverted to Hong Kong airport. I have done my part in reporting that my luggage was lost but they did not act accordingly because my luggage was forcibly opened in Rome International airport. I had to escalate the issue on Facebook to have the matter efficiently resolved- and it was done in 5 minutes. They totally no official email or call to inform us for the cancellation. PER SQ33129 197200078R. as we are tearing our hair out and I am feeling very stressed, having spent hours over three days trying to get this resolved and going round and round in circles. PER SQ33146 The change of date charges seem outrageous. HK Immigration had closed by this time (closes at 11 PM HK). Check the status of your submitted refund request. I had made a reservation for my parents Prakash Rao & Lakshmi for CCU-SFO-CCU Sector and the PNR# is 3UJ6LY. If you have any comments or feedback on anything about TNT, please feel free to fill out the form below. I was taking SQ 833 yesterday from Shanghai Pudong to Singapore. We were meant to depart from Hobart. Dedicated Customer Service. For the latest news about oneworld and its member airlines, please click here. Singapore And do your due responsibility to your passengers If you care about customer service then please let us know how this time will be reimbursed to us and we hope our flight on 6 may will be a smoothly trip. This proceeded to cause chaos for me and leave me stranded in Singapore for 12 hours. When I asked a member of the cabin crew he had no idea, eventually working out that the passenger had to stand up to make this work. I had already checked into my flight, before receiving a phone call that my flight had been changed from an SIA flight to a Qantas flight only one day before my flight departed. When I didnât hear back from them even after 7 days (which was initially told to me) â I contacted Daniel Gomes back through an email yesterday, the 22nd of August 2018. Recently I had a double booking with my name, same email address and mobile number. They also said we breached of Krisflyer contract that pooling miles from other members! I am ready to pay reasonable fare for data change however I am surprised that your customer service agent is asking me to pay $800 for 2 passenges for date change which is more than the fare for SIN-CCU sector and which does not make any sense. Eventually after speaking at length to your supervisor he very reluctantly agreed to waive the excess baggage charge and allowed me to check in the full 42.50 Kgs. In the context, it is not about claiming a piece of baggage for a couple of hundred dollars but about ethics, which I feel is quite inappropriate. Fortunately, the lady at the counter tried to find other flight for us. We have flown premium economy with Virgin Australia to the USA and I think Singapore could take a leaf out of their book and they are far superior to Singapore. All Rights Reserved. We paid an extra $1753.00 (the difference between economy and premium economy for the two of us on this leg) and seek to be reimbursed this amount of money. As a result, I was late for the today 8 am meeting in Singapore. We had a great flight from Sydney to Singapore 19 Dec 17 on the new A380. Singapore Airlines has won numerous accolades including customer satisfaction, but the customer is not always right. The purse that contained goldjwellery was empty. Each week, the airline has over 740 departures. By choosing to go back, you'll be taken to the home page of our current website. ConsumerBoard is your trusted platform to share complaints, feedback, reviews and ratings. Around 8 pm, I sense something is wrong as it was not announcement of boarding. I am sorry to say that being a Singapore Airlines customer for a very long time, I am extremely dissatisfied with Singapore Airlines as my experience has this time has been pathetic and disgusting. Are you guys seriously working properly and canât give a proper information what customer wants to know especially this time when you made a mistake!! I would like to know what you can do about my situation..This experience has made me very wary about flying especially with Singapore Airlines again..My husband refused any meals after this as he too was unsure of the food..awaiting your reply.. We booked a flight with Singapore Airlines as the main carrier from Athens And on DECEMBER 5, I spent 50 minutes on the phone with the SIA staff as I could not check me and my daughter in due to a ticketing error that she refused to rectify . When we called to find out why they are cancelled, when there is clearly still a flight listed, it turns out they aren’t really cancelled they are just holding our money in credit and if we want the flight we have to pay over £300 more as they are “taking a risk” putting the flight on! She was told the only extra charges payable was if the fare on the new travel date is higher than what she was charged for originally. There were subsequent flights but there wasn’t arrangement to allocate passengers to the next flight until some passengers requested but the arrangement was messy. My parents want to make a layover in Singapore for 1 month and than fly from SIN-CCU on 12/30. When I enquired the staff on board informed that there was no request for vegetarian food from us. Please contact our travel specialist at 1-800-615-3969 for assistance. Failure to furnish such evidence within the time required shall not invalidate nor reduce any claim if you can satisfy us that it was not reasonably possible for you to give proof within such time. Fliers can access the Singapore Airlines website to book new tickets, make changes to existing reservation, request refund, add extra baggage, check flight status/schedule, do web check in and much more.Â Reach the Singapore Airlines complaint deskÂ for queries onÂ payment, refund, cancellation, lost baggage, cargo, missing milesÂ or others.Â You can also post your complaints on ConsumerBoard for public view and speedy resolve. First experience with Singapore Airlines have received their full payment 2016 by 208-SQ402. 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